AI customer chat for wholesale distributors
Trade customers who quietly drop off, reorders nobody remembered, upsells nobody spotted: missed sales add up fast in wholesale. Customer chat is a planned Conducta service, currently being scoped around trade queries, reorders and human handover.
Customer chat
Planned to answer trade queries, take reorders, and hand over to a human the moment a conversation needs one. Designed for email, WhatsApp, or both.
Missed sales: 1 to 2% of revenue
Customers who quietly dropped off, reorders nobody remembered, upsells nobody spotted.
Frequently asked questions
What can the Conducta customer chat assistant do?
The planned service is being designed to answer trade queries, take reorders, and hand over to a human when a conversation needs one. Email and WhatsApp are the channels being considered.
Does the assistant work over WhatsApp as well as email?
Not yet. Customer chat is a planned service, with email and WhatsApp among the channels being scoped.
When does a human take over from the assistant?
The planned design keeps a human on pricing exceptions, complaints and anything else that touches customer trust. The exact handover workflow is still being scoped.
Do my team need to learn new software to use it?
The service is planned to work with the communication tools a team already uses rather than replace them. The operator workflow will be confirmed as the service is scoped.
Explore the rest of the platform
Trade Order Intake
Live today: reads order emails and attachments, then queues reviewed orders with draft invoice and warehouse outputs for a named person to review and confirm.
Inventory Intelligence
Planned to surface stock cover, run rates and stockout risk from your existing data.
Invoice chasing
Planned around polite, personal reminders with human review where it matters.
Help shape Customer chat
Thirty minutes with a founder. We will show you the live Trade Order Intake service, then discuss where Customer chat could fit in your operation as we shape it.