AI customer chat for wholesale distributors
Trade customers who quietly drop off, reorders nobody remembered, upsells nobody spotted: missed sales add up fast in wholesale. Conducta's customer chat answers trade queries and takes reorders over email or WhatsApp, and hands over to a human the moment it matters.
Customer chat
An assistant that answers trade queries, takes reorders, and hands over to a human the moment the conversation needs one. Over email, WhatsApp, or both.
Missed sales: 1 to 2% of revenue
Customers who quietly dropped off, reorders nobody remembered, upsells nobody spotted.
Frequently asked questions
What can the Conducta customer chat assistant do?
It answers trade queries, takes reorders, and hands over to a human the moment the conversation needs one. It works over email, WhatsApp, or both, so trade customers get an answer without waiting for someone at your desk to be free.
Does the assistant work over WhatsApp as well as email?
Yes. Customer chat runs over email, WhatsApp, or both, meeting trade customers on whichever channel they already use to reach you.
When does a human take over from the assistant?
The assistant hands over to a human the moment the conversation needs one, such as a pricing exception, a complaint, or anything that touches customer trust. Your team sees the handover and the full context in Slack.
Do my team need to learn new software to use it?
No. Conducta is delivered through Slack, which most teams already use, so your team sees handed-over conversations and takes reorders in the channels they already work in. Microsoft Teams is available for customers whose security policy requires it.
See customer chat running on a real P&L
Thirty minutes with a founder. We will show you a live Conducta workspace running inside Sip Champagnes.